Terms of service

I. Introduction

Welcome to visit and use the services of FamilyDailyItems (hereinafter referred to as “this online store”). These Terms of Service are intended to clarify the rights and obligations between you and this online store and regulate the behavior of both parties in the process of commodity transactions. Please read these Terms carefully before using the services of this online store. Your use will be deemed as full acceptance and recognition of these Terms. If you disagree with any of the terms, please stop using the services of this online store immediately.

 

II. Service Content

1. This online store provides online sales services for various department store products, including but not limited to household products, kitchen utensils, cleaning products, personal care products, stationery, etc.

2. We are committed to providing you with accurate and detailed product information, including product name, brand, specifications, materials, function description, usage, picture display, etc., to help you make a purchase decision. However, since there may be certain limitations in product information, we recommend that you read the product details carefully before purchasing and choose carefully according to your own needs.

3. This online store will try its best to ensure the accuracy of product inventory, but due to the dynamic changes in product sales, some products may be temporarily out of stock. If the goods you ordered are out of stock, we will notify you in time and provide you with solutions such as refund, exchange or waiting for replenishment. The specific handling method will be negotiated and determined according to your wishes and actual situation.

 

III. Order and Payment

1. After you place an order in this online store, the order will be confirmed and processed within 2 days. We will send you order confirmation information by email or SMS, which includes order number, product information, delivery address, contact information, order amount and other details. Please check the order information carefully. If there are any errors or questions, please contact our customer service in time.

2. This online store supports multiple payment methods to facilitate your shopping settlement. You should choose a safe and reliable payment environment for payment operations and ensure the accuracy and completeness of payment information. During the payment process, if you encounter any problems or abnormalities, please stop payment immediately and contact our customer service in time to assist in solving them.

3. Your order amount will be shipped according to the normal order processing process after we confirm receipt. For some products that need to be booked or customized, a certain percentage of deposit or prepayment may be charged according to the actual situation. The specific amount and payment method will be clearly informed when you place an order.

 

IV. Logistics and delivery

1. This online store will select the appropriate logistics and delivery method according to your delivery address and product characteristics, including but not limited to express delivery, postal service, logistics freight, etc., to ensure that the goods can be delivered to you safely and promptly. The logistics and delivery costs will be clearly displayed at the time of order settlement according to the actual situation. You can choose to bear all or part of the costs, or you can enjoy preferential policies such as free postage according to our promotional activities.

2. We will provide you with a logistics order number query service. You can log in to this online store account and track the transportation status and delivery progress of the goods in real time on the “Order Details” page or through the logistics query link we provide. Under normal circumstances, the goods will be delivered within 5-12 days after shipment, but due to force majeure factors (such as natural disasters, traffic control, express warehouse explosion, etc.), delivery may be delayed. We will communicate with you in a timely manner and try our best to coordinate and resolve it. I hope you understand.

3. When the goods are delivered, please be sure to carefully check the quantity, specifications, appearance and other information of the goods to ensure that they are consistent with your order. If you find that the goods are damaged, missing or in other abnormal conditions, please report it to the logistics delivery staff on the spot when signing for it, and contact our customer service in time. We will assist you in the subsequent claims and processing procedures.

 

V. Product Quality and Return and Exchange

1. This online store promises that all the goods sold meet the relevant national quality standards and industry specifications to ensure reliable product quality and stable performance. However, due to individual quality problems in the production, transportation, storage and other links of the goods, if you find that the goods have quality defects, damage or are inconsistent with the description of the goods after receiving them, please contact our customer service within 2 days and provide relevant order information and product photos and other evidence. We will handle it for you according to the following return and exchange policy:

– Return: If the goods meet the return conditions, we will handle the return procedures for you, and after receiving the returned goods and inspecting them, we will return the full amount of the goods you paid to your original payment account. The logistics costs incurred by the return will be borne by both parties according to the specific circumstances.

– Exchange: If you need to exchange a product of the same style but with different specifications, colors or with minor quality problems, we will arrange a replacement service for you as soon as possible after verifying the situation, and bear the logistics costs of the replacement (if the replacement is caused by your personal reasons, the logistics costs may be borne by you).

2. The following situations are not quality issues and are not subject to the return and exchange policy:

– The product is damaged or malfunctions due to your personal improper use, poor storage, self-disassembly, modification, etc.

– The product has been used, washed, soiled, worn, and affects secondary sales.

– Products that have exceeded the return and exchange period.

– The outer packaging, accessories, gifts, etc. of the product have minor defects, but do not affect the normal use of the product.

3. During the return and exchange process, please ensure that the returned product is well packaged and complete with accessories, and follow the return address and process provided by our customer service. If we are unable to handle the return and exchange procedures because the returned product does not meet the requirements, we will communicate with you and negotiate a solution.

 

VI. After-sales service

1. This online store provides you with a certain period of after-sales service for goods. The specific service content and period will be determined according to the category and characteristics of the goods. During the after-sales service period, if you encounter problems with the use of the goods, maintenance needs or other related problems, please contact our customer service at any time, and we will try our best to provide you with technical support and solutions.

2. For some goods that need to be installed and debugged, we will provide corresponding installation guidance and technical support services. If you need door-to-door installation service, we will arrange professional installers for you according to the actual situation and charge a reasonable installation fee (if any). The specific installation service scope, charging standards and appointment process will be clearly informed when you purchase the goods.

3. We value your use experience and feedback. If you have any suggestions, complaints or other problems about the purchased goods or our services, please communicate with our customer service in time. We will take your feedback seriously and actively deal with your feedback, and strive to improve our service quality and product quality to meet your needs and expectations.

VII. Customer Information Protection

1. This online store respects and protects your personal information and privacy security. We will strictly abide by relevant national laws and regulations and take reasonable security measures to ensure that the personal information you provide during the shopping process (such as name, address, contact information, payment information, etc.) is not leaked, tampered with or abused.

2. We will only use your personal information within the necessary business scope of providing you with services, processing orders, shipping, logistics distribution, after-sales service, conducting market research and marketing activities, and will keep this information confidential. Without your written consent, we will not provide your personal information to any third-party organization or individual.

3. During your use of the services of this online store, if you find that there are security issues with your personal information or have any concerns, please contact our customer service immediately, and we will take timely measures to verify and handle it to ensure that your rights and interests are not harmed.

 

VIII. Intellectual Property and Infringement Complaints

1. The intellectual property rights of the products sold in this online store belong to the corresponding brand owners or manufacturers. We respect intellectual property rights and are committed to selling legal and genuine products. If you find any infringement of intellectual property rights or products in this online store, please contact our customer service in a timely manner and provide relevant evidence and information. We will immediately investigate and handle it, take necessary measures to stop the infringement, and hold the relevant responsible persons accountable.

2. If you believe that your intellectual property rights have been infringed in this online store, you can submit written infringement complaint materials to us, including but not limited to your identity proof, intellectual property ownership proof, evidence of infringement, etc. We will verify and handle the complaint materials within 3 days after receiving them, and promptly feedback the results to you. In the process of handling infringement complaints, we will follow the principles of fairness, justice and legality to protect the legitimate rights and interests of all parties.

 

IX. Limitation of Liability and Disclaimer

1. Although this online store will try its best to provide you with high-quality and reliable services, due to the complexity and uncertainty of Internet technology and the influence of force majeure, we cannot guarantee the continuity, stability and error-freeness of the service. We will not bear any direct or indirect responsibility for service interruptions, data loss, transaction anomalies, information errors and other problems caused by technical failures, network interruptions, server paralysis, hacker attacks, force majeure, etc., but we will do our best to resume services as soon as possible and take appropriate remedial measures to reduce your losses.

2. The description and display of the goods in this online store are for reference only and do not constitute any form of guarantee or commitment. The actual color, size, material, performance, etc. of the goods may vary due to factors such as production batches, shooting light, display equipment, etc. If you have special requirements for the actual situation of the goods, please communicate and confirm with our customer service in detail before purchasing to avoid unnecessary disputes due to misunderstandings.

3. This online store does not assume any responsibility for any direct, indirect, incidental, special, punitive or other forms of losses (including but not limited to loss of commercial profits, business interruption losses, data loss losses, reputation losses, mental damages, etc.) suffered by you due to the use of this online store services or purchase of this online store products, unless the loss is caused by the intentional or gross negligence of this online store.

4. This disclaimer applies to all services and products of this online store. Regardless of how you access and use this online store, you are deemed to have read, understood and agreed to the entire content of this disclaimer.

 

X. Changes to Terms and Dispute Resolution

1. This online store has the right to revise and update these terms of service in a timely manner according to changes in national laws and regulations, the needs of business development and actual operations. The revised terms will be published on this online store and will take effect from the date of publication. If you continue to use the services of this online store after the terms are changed, it will be deemed that you have accepted and agreed to the revised terms. If you have any objections to the changes in the terms, please stop using the services of this online store and contact us for negotiation.

2. If any dispute or controversy arises between you and this online store, the two parties shall first resolve it through friendly negotiation; if the negotiation fails, either party shall have the right to file a lawsuit with the People’s Court with jurisdiction to resolve the dispute. During the dispute resolution period, except for the part involving the dispute, the two parties shall continue to perform the other terms of these Terms of Service.

 

XI. Other Terms

1. These Terms of Service constitute the entire agreement between you and this online store on the use of the services of this online store and the purchase of goods, and replace all previous oral or written agreements, statements, commitments, guarantees, etc. between the two parties. The titles of each section of these Terms are set only for the convenience of reading and reference, and have no legal effect. The interpretation and understanding of these Terms shall be based on the content of the section.

2. The failure of this online store to exercise or enforce any right or provision in these Terms of Service does not constitute a waiver of such right or provision. If any clause in these Terms is deemed invalid, illegal or unenforceable, the clause shall be deemed severable and shall not affect the validity, legality and enforceability of the other clauses, which shall continue to be valid and binding.

3. FamilyDailyItems reserves the right to interpret these Terms of Service.

company:SCMERVEILLE

Email:[email protected]

Address:254 Rue Vendôme 69003 Lyon

Thank you again for choosing FamilyDailyItems. We will serve you wholeheartedly and hope you enjoy shopping in this online store!