Shipping policy
FamilyDailyItems Global Shipping Policy
I. Scope of Application
This shipping policy applies to all department store orders sent from our online store to customers around the world.
II. Shipping Methods
1. We work with a number of internationally renowned express and logistics companies to select the most suitable shipping method for you based on the characteristics of different destination countries and regions and products to ensure safe and fast delivery of goods.
2. For general small department store products, international express services such as DHL, FedEx, UPS, etc. are usually used. These express services have high timeliness and tracking, allowing you to know the transportation status of the package in time.
3. For larger or heavier items, international dedicated logistics or postal international parcel services may be used to ensure the safety of the goods while trying to balance the transportation cost and timeliness.
## III. Delivery Area and Timeliness
1. Delivery Area: We are committed to providing shipping services to most countries and regions in the world, but due to restrictions on national policies, logistics infrastructure and other factors, there may be a few countries or regions that cannot be delivered directly. When you place an order, the system will automatically verify whether the delivery address you filled in is within our delivery range and prompt you with relevant information.
2. Delivery time:
– International express service:
– Parcels sent to neighboring Asian countries (such as Japan, South Korea, etc.) are generally expected to be delivered in about 5-7 working days;
– Parcels sent to major European countries (such as the United Kingdom, Germany, France, etc.) are usually delivered within 5-7 working days;
– Parcels sent to North America (such as the United States, Canada) are expected to be delivered in about 7-12 working days;
– The delivery time in other regions will fluctuate according to the specific distance and customs clearance situation, generally between 10-15 working days.
– International dedicated logistics: The transportation time is relatively long, about 7-12 working days, and the specific time will vary depending on the destination and transportation route.
– Postal international parcel: Due to its economical but relatively complex processing process, the delivery time usually ranges from 7 to 15 working days, and some remote areas may take longer.
Please note that the above delivery time is for reference only. The actual delivery time may be delayed due to factors such as customs clearance speed, holidays, force majeure, etc.
IV. Freight calculation
1. The freight is calculated based on the weight, volume, and destination country and region of the package. After you add the product to the shopping cart page and fill in the delivery address, the system will automatically estimate the freight and display it on the order settlement page.
2. In order to give you a clearer understanding of the freight composition, we use the following calculation method:
– First weight fee: Determine the price of the first weight based on the selected transportation method and destination. The first weight generally refers to the charging standard for the weight of the package within a certain range (such as 0.5 kg or 1 kg).
– Additional weight fee: When the weight of the package exceeds the first weight range, the additional fee required for each additional weight (such as 0.5 kg). The additional weight fee is calculated according to the corresponding additional weight unit price.
– Volumetric weight: For packages that are larger in size but lighter in weight, we will calculate the freight according to the volumetric weight to ensure the rational use of transportation resources. The calculation formula for volumetric weight is usually: length (cm) × width (cm) × height (cm) ÷ [volume weight coefficient (such as 5000 or 6000)] = volumetric weight (kg), and then the freight is calculated according to the larger value of the volumetric weight and the actual weight.
3. We may optimize and adjust the freight in a timely manner according to market conditions, exchange rate fluctuations and price adjustments of carriers. At the same time, we will also launch freight discount activities from time to time, such as freight reduction for a certain amount, free shipping in specific areas, etc. For specific event details, please pay attention to the homepage announcement and promotional information of our online store.
V. Customs and Taxes
1. Goods may involve customs inspection and tax payment during the export and import process. The collection standards and scope of customs taxes and fees are determined by the customs laws and regulations of various countries, and are related to factors such as the type, value, and quantity of goods.
2. We will try our best to help you understand the customs policies and taxes of the destination country, but the final tax payment responsibility shall be borne by the recipient. After the package arrives at the destination customs, if taxes need to be paid, the local customs will notify the recipient to pay. The recipient should pay the relevant taxes in a timely manner in accordance with the requirements of the customs to ensure that the package can be released smoothly.
3. In order to reduce delays and problems in the customs clearance process, we recommend that you provide accurate and detailed product information and recipient information when placing an order to avoid customs inspection and customs clearance obstruction due to incomplete or inaccurate information.
VI. Logistics Tracking and Information Inquiry
1. Once your order is shipped, we will send you a shipping notification via email or SMS, which contains the logistics order number and the corresponding logistics inquiry link. You can click the link to directly query the real-time transportation status of the package and understand the information of the package at each transportation node, including leaving the place of shipment, arriving at the transit point, customs clearance status, and estimated delivery time.
2. You can also log in to our online store account, find the logistics information of the corresponding order on the “Order Details” page, and conduct more detailed tracking inquiries through the carrier’s official website, mobile application and other channels. If you encounter any problems in the process of querying logistics information or find that the logistics information has not been updated for a long time, please contact our customer service team in time and we will assist you to solve it.
VII. Handling of special situations
1. Customs inspection and detention: If your package is detained during customs inspection or further documents are required for customs clearance, our customer service team will communicate with you in time to assist you in providing the required documents and information to speed up the customs clearance process. However, please note that the final customs clearance result still depends on the decision of the customs, and we cannot guarantee that the package will be able to pass the customs inspection smoothly.
2. Transportation delay: If the package transportation is delayed due to force majeure (such as natural disasters, wars, political events, airline strikes, port congestion, etc.), we will closely monitor the logistics situation and promptly notify you of the estimated delay time and the latest transportation progress. During this period, we will actively coordinate with the carrier to try our best to minimize the impact of the delay on you.
3. Package loss or damage: In rare cases, if your package is lost or damaged during transportation, please confirm with the carrier’s local delivery staff immediately upon receipt of the package and take photos for evidence. At the same time, please contact our customer service team as soon as possible to provide us with relevant evidence and order information. We will start the claim procedure with the carrier and strive for reasonable compensation for you in accordance with the carrier’s compensation standards and procedures.
VIII. Customer Responsibilities and Obligations
1. When placing an order, please ensure that the recipient’s name, address, contact number and other information you provide are accurate, especially the address information of the destination country should comply with the local address format requirements. If the package cannot be delivered or returned due to incorrect information provided by the customer, the additional costs incurred (such as re-shipping freight, return freight, etc.) will be borne by the customer.
2. Understand and comply with the relevant laws and regulations of the destination country to ensure that the goods you purchase comply with local import regulations. This store does not assume any responsibility for the seizure, confiscation or return of packages due to violation of the laws and regulations of the destination country, and all consequences and expenses arising therefrom shall be borne by the customer.
IX. Policy Changes and Interpretations
1. We reserve the right to modify and update this global shipping policy based on market changes, logistics cost fluctuations, customs policy adjustments and other reasonable factors. Any policy changes will be announced in advance on the online store and will take effect after announcement. It is recommended that you read the latest shipping policy carefully before placing an order to understand the relevant service terms and fee standards.
2. The right of interpretation of this global shipping policy belongs to FamilyDailyItems. If you have any questions about any terms of this policy or need further explanation, please feel free to contact our customer service team. We will serve you wholeheartedly and answer your relevant questions.
Thank you for choosing our FamilyDailyItems for global shopping. We will strive to provide you with high-quality and efficient shipping services to make your shopping experience more pleasant and convenient.