Return policy

1. Return Eligibility

1. Customers must initiate a return application within 2 days of receiving the goods. Return requests beyond this period will not be accepted unless the goods have quality problems and are verified and confirmed by us.

2. The returned goods must be kept in their original state, including but not limited to unused, unwashed, undamaged, unmodified, with complete accessories and packaging (if any), complete tags, etc. If the goods do not meet the original state requirements, we have the right to refuse the return or process it after deducting the corresponding depreciation fee according to the actual situation of the goods.

 

2. Return process

1. Customers need to log in to their account in our online store, enter the “Order History” page, find the order to be returned, and click the “Apply for Return” button.

2. In the return application, customers need to fill in the reason for return in detail and upload photos of the goods (if there are quality problems or damage) to assist us in quickly processing the return request. After submitting the return application, the customer will receive a confirmation email indicating that we have received the return application. We will review the application within 3 working days and reply to the customer by email with the review results.

3. If the return application is approved, we will provide the customer with the return address and the logistics method and logistics order number required for the return (for orders that meet the free return conditions, we will bear the return shipping costs; for orders that do not meet the free return conditions, the customer must bear the return shipping costs). Customers must send the goods back to us within 2 days after receiving the return address and logistics information, and properly retain the return logistics voucher to check the return logistics status and as proof that the return has been sent when necessary.

 

III. Refund method

1. Once we receive the returned goods and confirm that they meet the return conditions, we will process the refund within 15 working days. The refund will be returned according to the original payment method. For example, if the customer pays by credit card, the refund will be returned to the original credit card account; if the customer pays by PayPal, the refund will be returned to the corresponding PayPal account, etc.

2. Please note that it may take some time for the bank or payment institution to process the refund. The specific arrival time depends on the internal processes of each institution, generally about 7-15 working days. During this period, please wait patiently and pay attention to the changes in your payment account balance.

 

IV. Categories of goods that are not accepted for return

1. The following goods are generally not accepted for return unless there are quality problems:

– Customized goods, that is, goods made according to specific customer requirements, with personalized features and cannot be resold, such as customized engraved jewelry, clothing printed with customer-specified patterns or texts, etc.

– Underwear, swimsuits, socks and other intimate apparel, for health and hygiene reasons, are not accepted for return if the customer has tried them on. However, if the goods are unopened and the packaging is intact, we may consider returning them after inspection and confirmation.

– Beauty and skin care products, such as cosmetics and skin care products that have been opened and used, are not accepted for return because they are in direct contact with the human body and may affect the product quality and hygiene after opening; such unopened goods can be returned if they meet the return period and other return conditions.

– Food, beverages, health products, etc., due to their shelf life and food safety factors, once sold, they are not accepted for return unless there are quality problems.

– Virtual goods such as software, digital products, and downloadable products cannot be returned once delivered due to their special commodity nature, and no return applications are accepted.

 

V. Quality Issues and Exchanges

 

1. If the goods received by the customer have quality problems, such as damage, defects, functional failures, etc., please contact our customer service team immediately within 3 days after discovering the problem, and provide a detailed description of the problem and relevant photos as evidence. We will provide customers with solutions based on the specific circumstances, including but not limited to return, exchange or repair (if the goods are repairable).

 

2. For situations where exchange is required, we will arrange for customers to replace the same goods or negotiate with customers to replace other goods of equal value (if the same goods are out of stock) after confirming that there are quality problems with the goods. The logistics costs of the exchange will be borne by us, and we will send the replaced goods to the customer as soon as possible to ensure that the customer can receive satisfactory goods in time.

 

VI. Policy Changes and Effective Date

 

1. We reserve the right to modify and adjust this return policy based on business development, changes in laws and regulations, and actual operating conditions. Any policy changes will be announced in advance on our online store, and the effective date will be clearly marked.

2. After the policy change takes effect, all return applications will be processed in accordance with the new return policy. Therefore, customers are advised to read and understand the latest content of this return policy carefully before purchasing goods to ensure that their rights and interests are protected.