Privacy Policy
FamilyDailyItems Privacy Policy
I. Introduction
This Privacy Policy is intended to explain to you our practices and principles as an original equipment manufacturer in collecting, using, disclosing, protecting and managing personal information and non-personal information with our business partners, customers and other related parties (hereinafter collectively referred to as “you”), to ensure that your privacy is properly protected and to help you understand the information processing involved in your use of our products and services.
II. Information Collection
1. Business Cooperation Information Collection
– In the process of establishing and conducting business cooperation relationships with suppliers, distributors, retailers and other business partners, we may collect the following types of information: company name, name of legal representative, contact information (including telephone number, email address, postal address), company registration address, business license information, tax registration information, bank account information, enterprise size, business scope, cooperation intention, past cooperation history, etc. This information is necessary for us to evaluate the feasibility of cooperation, sign contracts, execute orders, make financial settlements and maintain business relationships.
– When you, as our potential partner, communicate with our sales team, business development team or other relevant departments, whether by phone, email, meeting or online form submission, we will record the content of the communication and related information to better understand your needs and expectations and advance the cooperation process.
2. Collection of product-related information
– During the design, development, production, testing and quality control of the product, we may collect product-related technical parameters, performance data, fault information, maintenance records, user feedback and other information. This information helps us improve product quality, enhance product performance, solve technical problems and meet customer needs and expectations for products.
– If you are our customer, when you purchase products produced by us, we may collect your personal information, such as name, contact information (telephone number, email address), shipping address, etc., so that we can accurately deliver products, provide after-sales service, and handle possible product recalls or quality problem notifications.
3. Collection of other information
– In order to comply with the requirements of laws and regulations, we may collect and save tax, audit, compliance and other information related to our business operations, including financial statements, tax declaration records, audit reports, various data required by industry regulators, etc.
– In the daily operation of our business, we may also collect personal information of employees, such as name, ID number, date of birth, contact information, home address, educational background, work experience, salary and benefits information, performance appraisal data, training records, health information (under the premise of complying with laws and regulations and labor safety and health requirements), etc., for the purpose of human resources management, employee welfare protection, career development planning and compliance with labor laws and regulations.
III. Information Use
1. Business Operations
– We use the collected business cooperation information to manage and maintain relationships with partners, including but not limited to evaluating the qualifications and capabilities of partners, negotiating cooperation terms, signing contracts, arranging production plans, coordinating logistics distribution, tracking order execution, conducting quality inspections and acceptance, handling after-sales issues, settling payments, and conducting market promotion and marketing activities, etc., to ensure that our business can run smoothly and efficiently.
– Product-related information is used for product research and development, improvement and optimization, such as analyzing product performance data and fault information to determine the direction of product improvement and technical upgrade needs; using user feedback to optimize product functions and user experience; adjusting product design and production strategies according to market demand and competitive situation, etc., so as to improve the competitiveness and market adaptability of our products.
2. Customer Service
– We use the personal information of customers to provide after-sales services such as product delivery, installation, commissioning, repair, maintenance, technical support, etc., to ensure that customers can use our products correctly and safely, and to promptly resolve problems encountered by customers during use. At the same time, we may send important notifications related to products and services such as product instructions, maintenance tips, recall notices, promotional information, etc. to customers through email, phone, text messages, etc., but we will ensure that these communications comply with the requirements of relevant laws and regulations and provide customers with a mechanism to opt out.
3. Compliance and Risk Management
– We use all kinds of information collected to ensure that our business operations comply with national laws and regulations, industry standards and regulatory requirements, including but not limited to tax declaration, audit inspection, quality certification, environmental supervision, compliance with labor laws and regulations, etc. At the same time, through information analysis and risk assessment, we can promptly discover and respond to potential business risks, technical risks, legal risks and reputation risks, etc., to protect our corporate interests and brand image.
4. Internal management and decision-making
– Within the enterprise, we use the collected employee information to make human resource management decisions, such as recruitment, selection, training, promotion, salary adjustment, performance appraisal, employee welfare planning, etc., to motivate employees’ work enthusiasm and creativity and improve the overall performance and operational efficiency of the enterprise. In addition, we may also summarize, analyze and mine the enterprise’s operating data to support the company’s strategic planning, business expansion, cost control, resource allocation and other senior management decisions, and promote the sustainable development of the enterprise.
IV. Information Sharing and Disclosure
1. Third-party Service Providers
– In order to achieve high efficiency and professionalism in business operations, we may outsource some business functions to third-party service providers, such as logistics distribution companies, warehousing management companies, product maintenance service centers, market research institutions, information technology service companies, financial audit institutions, legal advisors, etc. In this case, we may share necessary information with these third-party service providers, but we will require them to comply with strict confidentiality obligations and data security measures to ensure that your information is only used for specific purposes related to our business and will not be used for other unauthorized purposes or disclosed to other third parties.
2. Business partners
– In the normal business cooperation process with suppliers, distributors, retailers and other business partners, we may share relevant information with them within a reasonable and necessary scope according to the needs of cooperation, such as product order information, inventory information, sales data, marketing plans, etc., to achieve the coordinated operation of the supply chain and optimize the sales channels and marketing effects of products. However, before sharing information, we will sign a confidentiality agreement with our partners to clarify the rights and obligations of both parties in information protection and prevent improper use and leakage of information.
3. Legal requirements and compliance disclosure
– We will comply with the requirements of national laws and regulations and may disclose your information in the following circumstances:
– When we receive legal investigations, inquiries, subpoenas, orders or other legal procedures from judicial, administrative or other competent authorities, we may disclose your information in accordance with the procedures and scope prescribed by law to assist law enforcement agencies in performing their statutory duties.
– If we believe that the disclosure of your information is necessary or appropriate to protect our legitimate rights and interests, safeguard the public interest, prevent fraud, abuse or other illegal acts, or in the case of major corporate changes such as mergers, acquisitions, reorganizations, bankruptcy liquidations, etc., we may disclose or transfer relevant information to relevant third parties in compliance with laws and regulations, but we will ensure that your information is reasonably protected and properly handled in these cases.
V. Information Security and Protection
1. Technical Measures
– We use a series of advanced technical measures to protect your information security, including but not limited to firewalls, encryption technology, access control, data backup and recovery, security vulnerability detection and repair, etc. We will conduct regular security assessments and updates on our information systems to ensure that they can resist various types of cyber attacks, data leaks and malware threats, and ensure the security and integrity of your information during storage, transmission and processing.
2. Organizational Measures
– We have established a sound internal management system and organizational structure, clarified the responsibilities and authorities of each department and position in information security management, and ensured that information security management work is effectively implemented and supervised. We provide information security awareness training and education to our employees so that they understand the importance of information security and the requirements of relevant laws and regulations, master basic information security prevention knowledge and skills, and prevent information leakage risks caused by employee negligence or illegal operations.
3. Data storage and retention
– We will reasonably determine the storage period and retention method of information according to the requirements of laws and regulations and actual business needs. For information that is no longer needed, we will delete or destroy it in a safe and reliable manner to ensure that the information will not be illegally obtained or abused. During the storage of information, we will take physical security measures, such as limiting access rights to data storage areas and using secure storage devices, to protect the physical security of information.
VI. Your rights
1. Right of access
– You have the right to request access to the personal information we have collected about you and understand how we use, share and protect this information. You can contact our privacy management department or customer service team, submit a written application and provide the necessary identity verification information. We will respond to your access request within a reasonable time and provide you with the information you requested, except for certain special circumstances stipulated by laws and regulations.
2. Right to correction
– If you find that the personal information we have collected about you is inaccurate, incomplete or outdated, you have the right to request us to correct it. You can contact our privacy management department or customer service team to provide accurate information and relevant supporting materials. We will correct your information in a timely manner after verification and ensure that the corrected information is updated and used correctly in our system in a timely manner.
3. Right to delete
– Subject to the conditions stipulated by laws and regulations, you have the right to request us to delete your personal information. For example, when your personal information is no longer relevant to our business operations, or you withdraw your consent for us to use your personal information, and we have no other legal reason to continue to retain your information, you can make a deletion request to us. After receiving your request, we will process it in accordance with relevant laws and regulations and internal procedures to ensure that your information is safely deleted, and notify relevant third-party service providers and partners to delete the copies of your personal information they hold as much as possible.
4. Right to restrict processing
– In certain specific circumstances, you have the right to request us to restrict the processing of your personal information. For example, if you have a dispute over the accuracy of the personal information we collect and we are verifying the accuracy of the information, or if you believe that our processing of your personal information violates laws and regulations, you can make a request to restrict processing to us. After receiving the request, we will restrict the processing of your personal information accordingly in accordance with the requirements of laws and regulations and the actual situation until the dispute is resolved or the violation is corrected.
5. Right to data portability
– You have the right to request that we provide you with your personal information in a structured, common format so that you can transfer it to another service provider. If you exercise your right to data portability, we will provide you with a copy of your personal information in the format you request within a reasonable time, but please note that the exercise of this right shall be in accordance with the provisions of laws and regulations and the scope of our actual business capabilities, and we may verify your identity to ensure the secure transmission and receipt of information.
VII. Policy Updates
1. We will review and update this Privacy Policy regularly based on changes in laws and regulations, the needs of business development, and lessons learned in actual operations to ensure that it accurately reflects our information processing practices and our commitment to protecting your privacy.
2. When we make significant changes to our Privacy Policy, we will publish the updated Privacy Policy on our official website, product packaging, sales contracts, and other channels of communication with you, and clearly mark the effective date. We recommend that you check the updates to this Privacy Policy regularly to understand our latest policies and practices in information processing.
3. After the updated Privacy Policy takes effect, your continued use of our products and services will be deemed as your acceptance of the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you have the right to stop using our products and services and exercise your relevant rights in accordance with the provisions of this Privacy Policy, such as requesting us to delete your personal information.
VIII. Contact Us
If you have any questions, comments or suggestions about this Privacy Policy, or if you need to exercise your above rights, please contact us in the following ways:
– Privacy Management Department Email:[email protected]
We will wholeheartedly answer your privacy-related questions and strive to ensure that your privacy is fully respected and protected.